淡江大學機構典藏:Item 987654321/106034
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    题名: The Integrated Relationship among Organizational Learning, TQM and Firm's Business Performance: A Structural Equation Modeling Approach
    作者: Lee, Chen-Ying;Lee, Hsu-Hua
    关键词: organizational learning;total quality management;integrated relationship;business performance;structural equation modeling
    日期: 2015-03-17
    上传时间: 2016-04-22 13:16:03 (UTC+8)
    出版者: Canadian Center of Science and Education
    摘要: The methodology of the organizational learning and total quality management (TQM) in the industry is becoming crucial, but there are few empirical studies to investigate the relationship between organizational learning and TQM on business performance in non-life insurance industry. The purpose of this paper is to understand the integrated relationship between organizational learning and TQM as two sources of sustainable competitive advantage. The paper proposes several hypotheses related to the relationship among organizational learning, TQM and business performance. A survey method is used to collect empirical data from non-life insurance companies in Taiwan. In this study, 414 effective questionnaires are analyzed and structural equation modeling is used to verify the research framework and hypotheses. The empirical findings indicate that organizational learning has significant and positive effects on TQM; both organizational learning and TQM have significant and positive effects on business performance; and TQM fosters business performance and playa mediating role between organizational learning and business performance.
    關聯: International Business Research 8(5), pp.43-54
    DOI: 10.5539/ibr.v8n5p43
    显示于类别:[管理科學學系暨研究所] 期刊論文

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