2013年2月25日新北市政府教育局電子書雲端圖書館正式啟用，提供新北市國中小師生免費登入、借閱電子書。本研究以「新北市政府教育局電子書雲端圖書館」為研究個案，針對學生進行使用者滿意度之問卷調查，期望提供使用者更便利的使用介面及檢索借閱服務，也可作為新北市政府教育局電子書雲端圖書館日後改版、建置之參考，進而提升服務品質。 本研究結論歸結如下： 一、新北市政府教育局電子書雲端圖書館使用現況 使用時間以「每星期少於1小時」的人數最多; 使用目的以「閱讀電子書」的人數最多;閱讀的電子書類型以「環保與自然生態」的人數最多;閱讀的電子書數量以「1~5本」的人數最多。偏遠學校學生對於新北市政府教育局電子書雲端圖書館之整體滿意度高於一般學校。 二、平台易用性滿意度以「登入方式」最為滿意。 三、平台功能滿意度以「電子書線上閱讀功能」最為滿意。 四、平台資訊滿意度以「電子書內容和上課內容都有關係」最為滿意。 五、平台服務滿意度以「電子書系統操作流程」說明服務最為滿意。 六、使用者滿意各項功能、資訊及服務，多想再利用這個網站閱讀電子書。 In this study, take the "Education Department New Taipei City Government e-Book Online service” as a case study for the user satisfaction by questionnaire. Expected to provide a more convenient user interface and enhance the quality of Education Department New Taipei City Government e-Book Online service. Conclusions of this study are summarized as follows: 1. Most user use Education Department New Taipei City Government e-Book Online service "less than one hour per week". 2. The main purpose is "read e-books". 3. The main e-book type for user likes to read is "environmental protection and natural ecology". 4. Most users have ever read 1-5 e-books. 5. The satisfaction of the remoted school students are higher than the general school students. 6. Most users satisfy with "login mode"in the use of platform. 7. Most users satisfy with "electronic online reading function”in the capabilities of platform. 8. Most user satisfy with "e-book content and course content have a relationship" in the information of platform 9. Most users satisfy with "electronic system operating procedures" in the service of platform. Overall user satisfy with the information and services, would like to use Education Department New Taipei City Government e-Book Online service to read more e-books and recommend to other people.
