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|Title: ||公共服務動機與個人/組織契合度對服務導向組織公民行為之影響 : 以大學行政人員為例|
|Other Titles: ||Public service motivation and person-organization fit impact on service-oriented organizational citizenship behavior : taking university faculty as example|
|Authors: ||周秀芳;Chou, Hsiu-Fang|
|Keywords: ||公共服務動機;服務導向;契合度;Public Service Motivation;Service-oriented;person-organization fit (PO fit)|
|Issue Date: ||2016-01-22 14:57:28 (UTC+8)|
Nowadays, the role of government in public service has changed from a pathfinder to service provider. In this case, organizations introduced the concepts of quality control to maintain a competitive advantage,. When universities to see low enrollment due to the falling birth rate, they established a marketing plan that focus on increasing enrollment and also improve the quality of service and administrative effectiveness. This research aims to determine the fitness level between the public service motivation of college faculties and organization, which affect the behaviors set out of the company’s policy. The investigation took back 255 valid questionnaires add up to participants work as administrative faculties in ten different universities by using Likert scale as research method. The data analysis can be summarized into four points:
1. The elements involved in public service motivation, such as “public interest commitment”, “compassion”, “self-sacrifice” and “compatibility” in person-organization fit manifested significant differences across participant due to the variety of their age, education background, job position toward “service delivery” and “voluntary participation” in service-oriented organizational citizenship behavior.
2. When comparing the response of participants, the two factors in public service motivations, “public interest commitment” and “compassion” have a positive impact on “compatibility “in person-organization fit.
3. Public service motivation and person-organization fit have a positive impact on service-oriented organizational citizenship behavior. When the participant has a stronger public service motivation, he is also more devoted into service behavior and in this case, has higher loyalty toward the organization. He can perform better with citizenship behavior which is set out of company policy.
4. This research was conducted with those factors less common, such as the combination of public service and person-organization fit which leads to an empirical reference for administers.
|Appears in Collections:||[公共行政學系暨研究所] 學位論文|
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