警察基層主管情緒勞務對工作滿意度影響之研究 : 以新北市政府警察局為例

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Title:	警察基層主管情緒勞務對工作滿意度影響之研究 : 以新北市政府警察局為例
Other Titles:	A study of the emotional labor on job satisfaction for the police station chief : a case of New Taipei City Police Department
Authors:	趙連順;Chao, Lien-Shun
Contributors:	淡江大學公共行政學系公共政策碩士在職專班黃一峯;Huang, Yi-Feng
Keywords:	警察基層主管;情緒勞務;工作滿意度;Police Station Chief;Emotional Labor;Job Satisfaction
Date:	2015
Issue Date:	2016-01-22 14:57:10 (UTC+8)
Abstract:	本研究旨在瞭解新北市政府警察局基層主管的情緒勞務及工作滿意度現況，以及個人屬性差異與情緒勞務、工作滿意度之相關性。結合相關文獻探討及焦點團體座談以設計研究問卷，針對新北市政府警察局所屬158位分駐、派出所所長進行普查，共計回收有效問卷144份，採用量化分析，依據問卷調查所蒐集之資料進行單因子變異數分析（One-way ANOVA）及相關分析（Correlation analysis）。研究歸納出以下四項重點: 一、警察基層主管情緒勞務屬於中高程度，情緒勞務程度的高低差異，除年齡、婚姻狀況和主管年資無顯著差異外，受到不同教育程度、職務配階、服務年資及警勤區數等因素影響，情緒勞務各構面中，以「表層演出」與「整體情緒勞務」相關性最高。二、警察基層主管工作滿意度屬於中高程度，除年齡、婚姻狀況、服務年資和主管年資無顯著差異外，受到不同教育程度、職務配階及警勤區數等因素影響，其中整體工作滿意度以警員班、專科警員班教育程度及巡佐兼主管職務配階最低。三、警察基層主管情緒勞務與工作滿意度呈現中度正相關，即情緒勞務越高，工作滿意度越高。四、警察基層主管情緒勞務與工作滿意度各構面，除「部屬負向行為」外，均達顯著相關，其中「組織工作要求」與「整體工作滿意度」相關性最高。 The purpose of this study is to investigate the emotional labor and job satisfaction of the police station chief of New Taipei City Police Department, and the correlation between the differences of the personal attributes, emotional labor and job satisfaction. This study through discussing related literatures and focus group seminar to design the questionnaire, and conducted the census for the 158 police station chief of New Taipei City Police Department, and 144 of them returned their responses. The researcher adopted the quantitative method to investigate, and the data the researcher collected were analyzed via approaches of One-way ANOVA and Correlation analysis. The conclusions of the study are shown as follows four ways: 1. The emotional labor of the Police Station Chief reached middle-high level. There were no differences between emotional labor of age, marriage and working duration. In addition, the correlation of surface acting and entire emotional labor is the highest by affecting among differences of education background, job position level, working duration and numbers of police beat. 2. The job satisfaction of the Police Station Chief reached middle-high level. There were no differences between emotional labor of age, marriage and working (director) duration. In addition, entire job satisfaction of police officer team, basic special team and sergeant (in director position) is the lowest by affecting among differences of education background, job position level, working duration and numbers of police beat. 3. The correlation between emotional labor and job satisfaction of executives reached middle level. The more positive emotional labor took, the better job satisfaction occurred. 4. The correlation between emotional labor and job satisfaction of executives reached except negative acting of subordinate reached significantly level. The job demands for organize and entire job satisfaction were positively correlated.
Appears in Collections:	[Graduate Institute & Department of Public Administration] Thesis

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