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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/105363

    Title: 理財專員正負向情緒影響績效之研究 : 以團隊凝聚力為中介變數
    Other Titles: Research on the relationship between financial consultant positive/negative emotions and performance : the role of team cohesion
    Authors: 王麗觀;Wang, Li-Kuan
    Contributors: 淡江大學企業管理學系碩士在職專班
    黃曼琴;Huang, Man-chin
    Keywords: 理財專員;正向情緒;負向情緒;團隊凝聚力;個人績效;團隊任務績效;Financial consultants;Positive Emotions;Negative Emotions;Team Cohesion;Team Task Performance
    Date: 2015
    Issue Date: 2016-01-22 14:54:12 (UTC+8)
    Abstract: 本研究係對銀行理財團隊進行實證研究,旨在探討理財專員的正向情緒和負向情緒與個人績效、團隊績效之間的關聯性,並透過團隊凝聚力驗證對其之影響關係;研究方法以問卷調查方式蒐集樣本資料,以某些銀行於大台北地區之理財相關人員為對象,共發出問卷270份,有效樣本數259份,有效回收率97.73%。研究結果顯示:
    This is an empirical research on the bank financing team, aimed at discussing the relationship between the financial consultants’ positive and negative emotions, and individual and team performance, and verifying it with team cohesion. It collects the sample data with a questionnaire survey on employees related to financing in some banks in greater Taipei; it releases 270 questionnaires, with 259 valid ones returned, accounting for 97.73%.The research results show:
    (1) there is a positive correlation between the financial consultants’ emotions and team cohesion; their positive and negative emotions have positive and negative effects on team cohesion respectively;
    (2) there is a positive correlation between the financial consultants’ emotions and performance; their positive emotions have positive effects on individual performance and the team task performance;
    (3) there is a positive correlation between the team cohesion of financial consultants and performance and the former has a significant effect on the team task performance;
    (4) the team cohesion does not have a mediating effect on their positive emotions’ effects on individual performance; it has some mediating effects on their positive emotions’ effects on the team task performance.
    According to the results above, it suggests financing institutions encourage the generation of positive emotions and team task performance if they want to improve individual performance and team task performance.
    Appears in Collections:[企業管理學系暨研究所] 學位論文

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