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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/105228

    Title: 汽車險理賠組織與作業流程之研究
    Other Titles: A study on claims organization and operation flow of automobile insurance
    Authors: 郭偉德;Kuo, Wei-Te
    Contributors: 淡江大學保險學系保險經營碩士在職專班
    高棟梁;Kao, Tong-Liang
    Keywords: 汽車險理賠;集中化作業;集中式組織;分散式組織;矩陣式組織;Auto insurance claims;Centralized operation;Centralized organization;Decentralized organization;Matrix Organization
    Date: 2015
    Issue Date: 2016-01-22 14:50:51 (UTC+8)
    Abstract: 在目前高度競爭市場中,產險公司必須提供優質的汽車險理賠服務與效率才能脫穎而出。而落實理賠管理機制及符合法令規定,才是提升理賠服務與效率的不二法門。
    In today''s highly competitive market, insurance companies must provide proficient automobile insurance claims services and efficiencies to stand out. The only way to achieve such a goal is to carefully implement the claims management system that complies with laws and regulations.
    The thesis studies three basic types of claim organizations: centralized, decentralized, and matrix automobile insurance claim organizations. I explore for the best organization and operation mode by analyzing each type which uses centralized or decentralized operation mode, through the understanding of the characteristics and advantages and disadvantages of claims organizations, with interviews with experts, and discussions on practical cases. This study is to provide a solution or a better reference for the claims management in an insurance company.
    In conclusion, l discovered that most automobile insurance claim organizations in Taiwan currently engage in the centralized organization model. The reason behind this choice seems to be more efficient in the management level for them. Decentralized and matrix automobile insurance claim organizations are relatively less operated. Furthermore, decentralized claim procedures are more widely functioned now. There are only very few companies which gradually incorporated into a centralized operation mode. This phenomenon is different from nearby countries, such as Japan and China.
    Appears in Collections:[保險學系暨研究所] 學位論文

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