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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/105192

    Title: 保險公司集中作業中心管理模式之個案研究
    Other Titles: Case study of the insurance company's centralized operations center management mode
    Authors: 許竹芳;Hsu, Chu-Fang
    Contributors: 淡江大學保險學系保險經營碩士在職專班
    郝充仁;李雅婷;Hao, Chung-Jen;Lee, Ya-Ting
    Keywords: 集中作業;服務共享;流程再造;centralized operations;Shared Services;Business Process Reengineering
    Date: 2015
    Issue Date: 2016-01-22 14:50:00 (UTC+8)
    Abstract: 保險業的行政作業具有風險高、客戶需求多元、標準化程度較低、流程及資訊系統要求高的特性,隨著金融保險業迅速發展,風險管理、提昇客戶滿意度、改善作業成本結構等,日趨受到極高的關注。
    Operation work of the insurance industry comes with characteristics of high-risk, diverse customer needs, lower standard level and requires high information technology. With the development of the financial and insurance industry, risk management, improvement in customer satisfaction and operating cost structure are gradually being very high concern.
    Shared Services is a more advanced concept. Its main application is the job centralization in operations. Proof of actual cases at home and abroad on centralization in operations made a very good outcome in terms of risk control, service enhancement and improve cost.
    This study was conducted through analysis and research on the theoretical basis of shared services and process reengineering. To analyze the methods, results and experience gains and losses in domestic insurance company, which has set up centralized operations center. Fully elaborated centralized operations mode in Taiwan insurance company. At the same time, assay risks that may be encountered from centralized operations, and making suggestions on centralized operations.
    More hope I can provide some contributions for promoting and building Centralized Operations Center for Taiwan''s financial and insurance industry for the future.
    Appears in Collections:[保險學系暨研究所] 學位論文

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