English  |  正體中文  |  简体中文  |  Items with full text/Total items : 51776/86996 (60%)
Visitors : 8377702      Online Users : 97
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/103649


    Title: How to create service innovation in customer-oriented organizations
    Authors: Lin, Pao Ching;Chen, Hai Ming
    Contributors: Tamkang University
    Keywords: service innovation
    Date: 2015-05-16
    Issue Date: 2015-09-13 12:11:39 (UTC+8)
    Publisher: Tamkang University
    Abstract: In the more and more competition economic prosperity, it appears that innovation is increasingly an important driver of competitive advantage in service firms. How to create service innovation to enhance services competitiveness is the first priority issue for the vendors among the industry. And customer-oriented is an important policy for enterprises to development strategy. This paper wants to devote a better understanding of the role of services in innovation. From a brief introduce of existing approaches (a four-dimensional model) to service innovation and creating customer –oriented organization to retain and reward loyal customers. The paper also reviews present research fields and hope to build a framework for strategic decision making in service innovation. Consider some wider implications of the innovation management and policy that can help to improve the decision making on service innovation to meet the needs of customers.
    Relation: Proceedings of the 2015 International Conference in Management Sciences and Decision Making
    Appears in Collections:[管理科學學系暨研究所] 會議論文

    Files in This Item:

    File Description SizeFormat
    2015_full_paper_format1040203(HM1)ok.doc1965KbMicrosoft Word97View/Open
    How to create service innovation in customer-oriented organizations_議程.pdf123KbAdobe PDF46View/Open
    How to create service innovation in customer-oriented organizations_議程.pdf123KbAdobe PDF50View/Open

    All items in 機構典藏 are protected by copyright, with all rights reserved.


    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - Feedback