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    题名: An integrated approach for defining bicycle design factors with consideration of gender differences
    作者: Hsu, Chang-Hsien;Ouyang, Liang-Yuh;Yang, Chun-Ming
    贡献者: 淡江大學管理科學學系
    关键词: bicycle design;cycle design;market segmentation;quality function deployment;QFD;fuzzy logic;gender differences;customer requirements;design process
    日期: 2015-03-01
    上传时间: 2015-05-08 11:45:40 (UTC+8)
    出版者: Olney: Inderscience Publishers
    摘要: Quality function deployment (QFD) is an extremely effective method of determining customer requirements (CRs) and developing new products to meet those requirements. However, most of the previous research on QFD is focused on customers in general, and this approach has limited applicability in regards to enhancing customer satisfaction or gaining market share. This study develops a methodology integrating market segmentation theory, QFD, and fuzzy theory for developing a new bicycle with consideration to different CRs. Firstly, a market segmentation questionnaire is used to collect information regarding the emphasis customers place on various customer requirements. Secondly, the QFD is used to transform these CRs into engineering characteristics (ECs). Finally, to obtain the key EC values, the relevant crisp values were solved using fuzzy theory. The proposed approach provides the means by which businesses can identify key CRs and reduce areas of uncertainty in the period between production and sales. An illustrative example is given to demonstrate the application of the proposed approach at the end of this paper.
    關聯: International Journal of Industrial and Systems Engineering 19(3), pp.326-347
    DOI: 10.1504/IJISE.2015.068199
    显示于类别:[管理科學學系暨研究所] 期刊論文

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