探究資訊系統開發專案群的彈性設計 : 以公部門資訊系統為例

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Title:	探究資訊系統開發專案群的彈性設計 : 以公部門資訊系統為例
Other Titles:	Flexibility design of information system development program : a case study of public sector
Authors:	黃紀綸;Huang, Chi-Lun
Contributors:	淡江大學資訊管理學系碩士班游佳萍;Yu, Chia-Ping
Keywords:	系統彈性;資訊系統;專案管理;System Flexibility;Information System;Project Management
Date:	2014
Issue Date:	2015-05-04 09:54:26 (UTC+8)
Abstract:	近年資訊科技應用蓬勃發展，而資訊系統必須經過一連串的發展過程，需要在組織與技術的配合之下才得以達成。但由於任務或技術上的因素，資訊系統的發展經常遭遇困難，使得專案難以按照最初的規劃進行，其中系統需求的變更經常造成開發團隊的困擾，當系統完工交付後，為了因應必要的需求變更，而進行的系統修改，往往成本也十分高昂。本研究透過對大型資訊系統開發專案團隊的訪談，將訪談的談話內容，透過逐字逐句的繕打，建立逐字稿文本，透過文字的形式進行文本分析(Textual Analysis)。本研究利用第一階段開放性譯碼結果，歸納出任務與技術兩類的資訊系統彈性開放性譯碼，透過此13項譯碼，可以識別開發團隊在系統發展過程之中，存在的與缺乏的系統彈性。依據資料分析結果，欲使整體系統發展保有彈性，必須先確保任務類彈性存在，而當中最關鍵的是必須清楚定義所有的工作。在專案中減少錯誤彈性，是銜接到技術類別重要的引信。另一方面導致整體專案缺乏彈性的原因，也是因為無法清楚定義工作需求，需求不夠清楚將直接導致缺乏任務類彈性與技術類彈性。本研究依據系統彈性目標，提出一個可用以觀察大型資訊系統彈性的譯碼。以及實際對一個發展中的大型資訊系統，進行系統彈性存在狀況分析。就其系統彈性利用情形，提供具體的建議。 Information Technology has a huge growing in recent years. For developing an information system need to achieve a series development process. But to build a success IS not only need technology but a organizational factor must considered. IS developing often face to challenges, made the project difficult to carry out values with the original plan. So that development team needs to change but also caused extra troubles. And when the system is delivered, there is also need to adapt necessary change because of the outside environment, and it is often costly. This study survey a large-scale information systems development of public sector, we took a team interviews in core member of development team. The interview transcript, verbatim typed in through the establishment of plain text. Text analysis (Textual Analysis) conduct through those text. In this study, the results of the first phase of open coding, summed up two types of open coding, task and technology. Through the 13 open codings, we can identify system flexibilities from the system development process. Both exist and lack flexibilities. Based on the results of data analysis, the overall system development purports to maintain flexibility, you must first ensure that the task flexibilities exist, which most critical is the need to clearly define all the work. Reducing errors in project is the important linkage to technology categories flexibilities. On the other hand, overall lack of flexibility reasons for the project is no clear definition of work requirements, which will directly lead to a lack of flexibility both task and technology. We proposed an flexibilities coding for identify information systems programs. Also evaluation in an empirical large-scale information system development. We also conclude recommendations to getting more flexibilities for this case.
Appears in Collections:	[Graduate Institute & Department of Information Management] Thesis

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