多方互動流程案件效率改善之研究

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Title:	多方互動流程案件效率改善之研究
Other Titles:	A study on throughput improvement of multi-interaction process
Authors:	顏均年;Yen, Chun-Nien
Contributors:	淡江大學資訊管理學系碩士在職專班梁德昭;Liang, Te-Chao
Keywords:	動態系統圖(DSC);ECRS分析;UML;hroughput rate;Dynamic System Chart;ECRS;throughput rate
Date:	2014
Issue Date:	2015-05-04 09:54:07 (UTC+8)
Abstract:	企業組織隨著外在環境和科技變化而更新、調整以及修正，但相關流程規章仍停留在舊有狀態。將每一方通訊、自已流程以及對方細部流程，運用ECRS分析逐步改善。多方互動協力流程主要特性：第一、彼此間通訊行為，需有適當流程工具清楚描寫。第二、需等候他方回覆相關訊息後，才能繼續執行下個流程或活動。因多方互動協力流程包含通訊行為，故採用DSC圖描繪其相關通訊行為。檢視多方互動協力流程瓶頸並突破之，以提升工作產能。 Organization updates,adjusts and modifies itself with the changing of the external environment and new technology, while business process and regulations still stay in the status quo. The communication of each pary, processes of its own and detailed processes of other parties will be gradually improved by applying to ECRS analysis. There are two characteristics of “multi-interaction collaboration process” :First, it needs appropriate tools to describe the communication behavior.Second, it needs to wait for response of relative information from the other party to continue the next process or activity. The multi-interaction collaboration process includes interactive communication behaviors, which can be described via the Dynamic System Chart. Examine and break through the bottleneck of it will enhance the throughput of business.
Appears in Collections:	[Graduate Institute & Department of Information Management] Thesis

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