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    Title: 公文線上簽核系統方案之成效研究 : 以財政部為例
    Other Titles: The analysis of the official document online approval system program effectiveness : the case study of Ministry of Finance
    Authors: 林孟慧;Lin, Meng-Hui
    Contributors: 淡江大學公共行政學系公共政策碩士在職專班
    黃琛瑜
    Keywords: 電子化政府;公文線上簽核;成效評估;e-Government;the Official Document Online Approval;Effectiveness evaluation
    Date: 2014
    Issue Date: 2015-05-04 09:53:51 (UTC+8)
    Abstract: 因應資訊科技革命及全球化浪潮趨勢下,我國積極推動公文線上簽核方案為政府行政革新發展與重要之施政方針,以解決民眾一直詬病政府行政效率不彰,有積壓公文,公文流浪等問題。
    本研究係自2011年起推動公文線上簽核系統方案成效評估之研究,以財政部(部本部)使用人員為深度訪談對象,以節能減紙與提升行政成效為方案目標,節省傳遞時效、降低作業成本、節約儲存空間、管控簽核流程、彈性運用人員為成效指標,及影響方案效果的內外部環境因素。
    本研究分析結果發現如下:
    一、財政部實施公文線上簽核系統方案後,使用人員皆呈現良好的滿意度。
    二、財政部投入公文線上簽核系統方案活動,達成節能減紙與提升行政成效之方案目標,及有明顯的節能減紙效果與提升行政成效。方案投入可讓使用人員簽辦公文行為、使用態度改變,最後產生正向的成效,如辦文效率與習慣的改變,被動配合轉為主動簽辦公文、以及有橫向流程聯繫之效果;但在彈性運用人員,承辦代理效果則較不明顯。
    三、在內部環境因素影響下,內部人員對系統使用滿意度不會影響人員抗拒使用公文系統;但因線上簽核未實施至高階長官,使節能減紙、人力運用效果有些許影響。
    四、在外部環境之資訊技術、法令規定因素限制下,因不計入總發文件數、公文線上簽核件數比率,不會影響方案目標。
    另外,可透過教育訓練與說明會、公文檢討、整合各類應用系統及資訊技術進步、修改相關法令等方式,提升方案之公文成效。
    In response to the IT revolution and the trend towards globalization, Taiwan’s government has been actively implementing official document online approval initiatives, as part of the reform of government administration; this important policy measure is intended to solve the problems that Taiwan’s citizens have for many years had to contend with in terms of government administrative inefficiency, with documents being allowed to pile up unprocessed, documents going missing, etc.
    The present study seeks to evaluate the results achieved in the Official Document Online Approval System Program that was launched in 2011. In-depth interviews were conducted with personnel using the new system at Ministry of Finance headquarters. The main objectives of this Program were to reduce paper usage and energy consumption and improve administrative efficiency; the effectiveness indicators used in the evaluation included reduction in the time needed to deliver documents, reduction in operational costs, saving of storage space, achievement of more effective control over document approval procedures, and flexible utilization of personnel. The study also considered the internal and external environment factors that might affect Program outcomes.
    The results obtained from the analysis conducted in the present study were as follows:
    1. Following the implementation by the Ministry of Finance of the Official Document Online Approval System Program, all personnel using the new system reported a high level of satisfaction with it.
    2. The implementation of the Official Document Online Approval System Program by the Ministry of Finance achieved the Program objectives of reducing paper usage and energy consumption, and of improving administrative efficiency; clear benefits were seen in terms of reduction in paper usage and enhanced administrative efficiency. It was found that involvement in the Program could lead to changes in personnel’s document approval behavior and their attitude towards document approval, leading to significant positive effects, such as a transformation in the efficiency of document processing and in related habits; personnel changed from a passive, reactive attitude towards document approval, to adopting a more proactive stance towards the approval of official documents. Benefits were also seen in terms of closer horizontal integration between departments. However, no clear benefits were seen in terms of the flexible utilization of personnel, such as in personnel acting on behalf of absent colleagues.
    3. As regards the impact of internal environmental factors, it was found that the level of satisfaction expressed in relation to the new system did not affect personnel’s willingness or unwillingness to use the new system for document approval. The fact that the implementation of online document approval did not extend to senior officials had some degree of impact on the results achieved in terms of reduced paper usage and efficient personnel utilization.
    4. With regard to constraints imposed by the external environment, in terms of IT limitations and regulatory requirements, as no specific benchmark was set in terms of online approvals as a percentage of all document approvals, the Program goals were not affected.
    On the basis of the results obtained in the study, it is suggested that the effectiveness of the Program with respect to improving the handling of official documents could be enhanced through the implementation of training and presentations, document review, integration of different types of application system, improvements in information technology, revision of relevant laws and regulations, etc.
    Appears in Collections:[公共行政學系暨研究所] 學位論文

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