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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/102352

    Title: 機場服務品質及滿意度之研究 : 以台北松山機場為例
    Other Titles: Service quality and customer satisfaction : a case of Taipei Shonshan Airport
    Authors: 胡成原;Hu, Cheng-Yuan
    Contributors: 淡江大學公共行政學系公共政策碩士在職專班
    黃一峯;Huang, Irving Yi-Feng;邱志淳;Ciou, Jhih-Chun
    Keywords: 服務品質;滿意度;松山機場;Service Quality;Customer Satisfaction;Shonshan Airport
    Date: 2014
    Issue Date: 2015-05-04 09:53:38 (UTC+8)
    Abstract: 隨著地球村時代的來臨,環遊世界近在咫尺,民眾不論公務或旅遊出國次數增加,在出入各國機場相關服務比較之下,個人感受必然有所不同及對國內機場有所期待及要求,對國內機場各項服務品質及滿意度亦隨之提升。
    With the advent of the Age of Global Village, traveling the world is within the reach of average citizens. Whether for business or for pleasure, people are traveling overseas more frequently. Comparing the services provided in different airports and different countries, each person will surely have different perceptions and his or her expectation and requirement for the quality of the services provided in domestic airports will increase accordingly.

    However, with the policy of the government trying to build Taipei Songshan Airport as “the Golden Travel Route in North East Asia” and the idea of whether Songshan Airport is able to accomplish the emerging challenges and missions and to increase future competitiveness came the motive of the author, as a researcher using Taipei Songshan Airport as background, studying travelers’ satisfaction for the quality of services provided in Taipei Songshan Airport, in an attempt to find direction for improvement for the administration’s consideration and make Taipei Songshan Airport become a safe, comfortable, convenient, technologically advanced, and modernized International Airport in the Capital.
    Appears in Collections:[公共行政學系暨研究所] 學位論文

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