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|Title: ||醫師情緒勞務與工作倦怠之研究 : 以臺北市立聯合醫院為例|
|Other Titles: ||Emotional labor and burnout of physicians in Taipei City Hospital|
|Authors: ||連欣怡;Lien, Hsin-Yi|
黃一峯;Huang, Irving Yi-Feng;林克昌;Lin, Kai-Chiang
|Keywords: ||情緒勞務;工作倦怠;醫師;Emotional Labor;burnout;Physician;Medical Doctor|
|Issue Date: ||2015-05-04 09:53:26 (UTC+8)|
Becoming increasingly customer-oriented medical services may continue to be associated with emotional labor and burnout of physicians, and it will affect quality of care, brand image for consumers and even development of hospitals. Therefore, the study was aimed to investigate the correlation between emotional labor and job burnout of physicians, and could be employed to give advice on emotional labor, job burnout and job satisfaction of physicians for hospital managers.
A total 813 physicians in Taipei City Hospital were sampled and 582 valid data were obtained in which the valid rate was 71.6% during the period of 13 February 2014 to 13 March 2014. The structured questionnaire in this study was passed in the institutional review board. Based on above, statistics analyses were employed to explore the relationships among these factors.
The results of the study were as following:
1. The physicians had higher emotional labor in job. The degree of emotional labor was subject to personal attributes, experiences, attitudes, and division.
2. The emotional control, emotional strives and job demands for the physicians were positively correlated.
3. The more emotional artifice, emotional control, and job demands in emotional labor physicians had, the lower their negative behavior of patients and job burnout, and the better their job satisfaction.
4. The better job satisfaction physicians had, the lower their negative behavior of patients and job burnout.
5. When the negative behavior of patients in emotional labor of physicians was more unbearable, the job burnout of physicians was more severe.
|Appears in Collections:||[公共行政學系暨研究所] 學位論文|
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