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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/102343

    Title: 醫師情緒勞務與工作倦怠之研究 : 以臺北市立聯合醫院為例
    Other Titles: Emotional labor and burnout of physicians in Taipei City Hospital
    Authors: 連欣怡;Lien, Hsin-Yi
    Contributors: 淡江大學公共行政學系公共政策碩士在職專班
    黃一峯;Huang, Irving Yi-Feng;林克昌;Lin, Kai-Chiang
    Keywords: 情緒勞務;工作倦怠;醫師;Emotional Labor;burnout;Physician;Medical Doctor
    Date: 2014
    Issue Date: 2015-05-04 09:53:26 (UTC+8)
    Abstract: 當前醫院管理日益強調顧客導向,使得醫療行為愈加不容犯錯;經營管理者為持續提昇服務品質、滿足病患需求,並建立醫院的優良形象,要求員工提供優質服務、提高績效成為慣用的管理手段,從而提高醫院員工的工作壓力。緣此,本研究欲探討不同醫師特性在情緒勞務與工作倦怠中之個別差異及其相關性,並就管理意涵,分別對機構、醫師及病患提出建議,以了解改善醫師的情緒勞務、工作倦怠、增加工作滿足感、增進醫療及生活品質,共創三贏的局面。
    Becoming increasingly customer-oriented medical services may continue to be associated with emotional labor and burnout of physicians, and it will affect quality of care, brand image for consumers and even development of hospitals. Therefore, the study was aimed to investigate the correlation between emotional labor and job burnout of physicians, and could be employed to give advice on emotional labor, job burnout and job satisfaction of physicians for hospital managers.
    A total 813 physicians in Taipei City Hospital were sampled and 582 valid data were obtained in which the valid rate was 71.6% during the period of 13 February 2014 to 13 March 2014. The structured questionnaire in this study was passed in the institutional review board. Based on above, statistics analyses were employed to explore the relationships among these factors.
    The results of the study were as following:
    1. The physicians had higher emotional labor in job. The degree of emotional labor was subject to personal attributes, experiences, attitudes, and division.
    2. The emotional control, emotional strives and job demands for the physicians were positively correlated.
    3. The more emotional artifice, emotional control, and job demands in emotional labor physicians had, the lower their negative behavior of patients and job burnout, and the better their job satisfaction.
    4. The better job satisfaction physicians had, the lower their negative behavior of patients and job burnout.
    5. When the negative behavior of patients in emotional labor of physicians was more unbearable, the job burnout of physicians was more severe.
    Appears in Collections:[公共行政學系暨研究所] 學位論文

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