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|Other Titles: ||The relationships between adversity quotient and job performance of C commercial bank branch managers|
|Authors: ||張文杰;Chang, Wen-Chieh|
吳坤山;Wu, Kun-Shan;羅惠瓊;Lo, Hui-Chiung
|Keywords: ||分行經理;逆境商數;工作績效;bank branch manager;Adversity Quotient;job performance|
|Issue Date: ||2015-05-04 09:51:33 (UTC+8)|
|Abstract: ||論文名稱：C商業銀行分行經理之逆境商數與工作績效關聯性之研究 頁數：38|
Title of Thesis:
The relationships between adversity quotient and job performance of C commercial bank branch managers Total pages:38
Key word: bank branch managers, adversity quotient, job performance
Name of Institute: Executive Master’s Program of Business Administration (EMBA) in General Management
Graduate date: June, 2014 Degree conferred : Master
Name of student: Chang, Wen-Chieh
張文杰 Advisor: Wu, Kun-Shan, Ph.D.
Lo, Hui-Chiung, Ph.D.
There are excessively more numbers of financial institutions in Taiwan than that of Tokyo, Hong Kong or other international financial centers since allowing privatized banking establishment in 1990. Due to continuous relocation of industry leaving Taiwan, industry investments, outputs, employments and productivities dramatically changed. It became norm for companies to compete for fewer clients. As a result of price competition, margin and profit diminished, and the operating environment for financial sector became even worse. On top of the rapidly changing financial environment, there are more challenges facing people who work in the financial sector. Financial sector is no longer a golden job secured industry, but a highly pressured and risky industry. As a result of fierce competitive environment, many banks undergo operational restructure and managerial method changes. In addition, the net profit component structure changes from the traditional savings and loan interest margin to wealth management and fee income based revenues. Therefore, bank branch managers face more challenges to the operating environment. Considering a branch manager’s managerial method, professional skillsets, the ability to counter adversity and the degree in coping pressures, this research paper tries to understand what is the branch manager’s adversity quotient level when facing dynamic changing financial environment and challenges. Also whether C bank branch manager’s adversity quotient influences job performance.
This thesis began by reviewing the relevant articles, and the research framework and hypotheses were developed according to relevant theories. This research used to conduct a general survey of methods for the C commercial bank branch managers the entire census. Total 182 questionnaires had been distributed, and 182 valid samples were retrieved. According to descriptive statistics, reliability analysis, and the Partial Least Square, the major conclusions are as follows:
This research use the questionnaire survey on C commercial bank branch managers and analyzes 182 efficient samples by performing descriptive statistics, factor analysis, reliability analysis, ANOVA, chi-square analysis, correlation and regression analyses. After the empirical research, the major finding as follows:
1. C commercial bank branch manager’s adversity quotient have positive influence of job performance. That is, the higher the C commercial bank branch manager’s adversity quotient, the better the job performance.
2. Marital status, education level and performance evaluation group are highly correlated with adversity quotient. The result shows that married C commercial bank branch managers, university graduates (including college graduates) and ones under performance evaluation group C and G, have a higher level of adversity quotient.
|Appears in Collections:||[企業管理學系暨研究所] 學位論文|
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