|題名: ||A cause-effect model of ethical climate in organizations : a comparison between Taiwan and Guatemala|
|作者: ||卡羅迪;Castellanos, Rudy|
洪英正;Hung, Ying-Jheng;李芸惠;Li, Yun-Hui
|關鍵詞: ||倫理氣候;倫理領導;員工滿意度;客戶滿意度;台灣;瓜地馬拉;Ethical Climate;Ethical Leadership;Job and Customer Satisfaction;Taiwan;Guatemala|
|上傳時間: ||2015-05-04 09:51:20 (UTC+8)|
|摘要: ||此論文為台灣與瓜地馬拉兩國組織道德環境議題之探討。透過此研究比較兩國差異，以利改善道德環境，也更深了解組織中內部運作及道德環境對員工、客戶之影響。 |
許多文獻顯示此研究變項與組織道德理論相關。Victor&Cullen(1986, 1987)的文獻成為此研究有力之證明，文獻顯示：好的道德環境對員工道德決策有正面的影響；國家文化(Hofstede, 2001)可以影響道德環境。Ferrel (2012) 證明道德守則是建立道德環境及誠信領導的基本工具。Mayer (2009) 強調誠信領導是主管建立道德環境的一個重要因素；最後根據研究，道德環境可以影響員工及客戶滿意度。
Taiwan and Guatemala are two countries that have a good relationship as well both countries have been investigated in relation to ethical climates in organizations, this subject becomes relevant as to highlight similitudes and differences that can be helpful for improvement , the subject of ethical climate becomes relevant to give us a clear picture on how organizations operate internally and the effect of and ethical climate in its response towards employees and customers, the problematic in now days organizations deserve the research in this subject to find how positively it can affect organizations .
In the extensive literature review was prove the variables that were investigated, according to the purpose of the investigation, that there was a strong literature review in respect to our subject and ethical climate as prove by Victor and Cullen (1986, 1987) in their studies that they positively affect the employees perception towards ethical decisions, as well the antecedents that influence ethical climate it was used national culture (Hofstede 2001) showing how national culture has a strong influence in it, as well codes of ethics Ferrell (2012) proving that is one of the basic tools to build and ethical climate and ethical leadership Meyer (2009) emphasizing its strong influence on managers to build an ethical climate and last Mayer (2009) emphasize that ethical climate has influence according to studies, job and customer satisfaction.
The investigation used a qualitative method with the purpose to investigate six variables, national culture, codes of ethics, ethical leadership, ethical climate, job and customer satisfaction, the framework permit to compare both countries Taiwan and Guatemala and study its differences and similitudes by having interviews with managers via skype where these ones were studied to get or results and conclusions.
It was found in the investigation that the results prove there were different dimensions of ethical climate in organizations and that there is the need of ethical climate in both countries, the restructure of organizations departments and some communication systems were noticed to affect organizations, as well culture was prove one of the strongest factors that influence having or not an ethical climate, in the results we provide 14 propositions we have proposition 1; there should be a creation or remodel of structure in order to reduce the gap of communication due to power distance culture and rigid company, in order to reduce mistakes in both companies in Taiwan and Guatemala, proposition 2 ; there should be a creation of a plan as a capacitation to support the human capital teaching the effect of corruption in order to reduce bribery and reduce the breaking of principles. These propositions were made as part of the result and conclusions we obtained.
There is a need to find a path that can be taken in order to positively influence organizations, the necessity of having an ethical climate becomes urgent, therefore the recovery of values and principles as well the recovery of trust in the population towards authority, is one key factor that needs to be treated as the one that will influence the national culture and then influence ethical climates, the future study we believe there is space to work with one important variable which is globalization and how it affects ethical climate, as well the political system.