|摘要: ||ERP第一波導入潮(1999 年跨入 2000 年時的 Y2K 危機)距今已逾十年，許多導入ERP 系統的企業已經面臨了系統更新的壓力。本章擬就某知名ERP廠商進行高階提案簡報內容分析三家公司，探討公司升級ERP系統時的關鍵變數與文獻印證，並希望對欲升級ERP系統之企業在面對關鍵變數時應注意之事項提出建議並提供參考以利系統成功升級並達到預期之升級效益。|
本研究主要參考陳麗娟（2002）、蕭原杰 (2010)、蘇群傑(2008)和Kremers, M. and Dissel, H. (2000)四篇研究，將影響ERP 系統轉換的因素劃分為企業成長與經營模式改變、高階主管心態與思考面向 、及營運流程調整與成本效益分析等三個構面進行研究。
It''s been more than a decade since the first ERP system introduced in the Y2K bug crisis (year 1999~ 2000). Many enterprises are now encountering pressure to upgrading its system. In this thesis, an analysis of one well known ERP solution service provider''s proposal to senior management in three different companies was carried out. The purpose is to discuss the critical factors which influence the system upgrading companies'' decision and proven with the supporting thesis. In the meantime, suggestions are made as well as guidelines to companies who wish to upgrade should be aware of when they''re facing critical factors to ensure it can be upgraded successfully and meet its expected benefits.
In this thesis, four main studies was referenced. These are“(CHEN,LI-CHUAN, 2002),(HSIAO,YUAN-CHIEH, 2010), (SU,CHUN-CHIEH, 2008) and (Kremers, M. and Dissel, H. 2000)”. The factors affect ERP system upgrading are divided into three sectors which are “Enterprises growing and the change in its business operation model”, “Senior management''s attitude and its perspective” and “the change in operation flow as well as cost-effectiveness analysis.
The result shows that companies always start to discover its demand to upgrade system when they manage to change its business model and marketing strategies. If the upgrading is able to update business information and make effective use, they will consider the upgrade. Therefore, the growing and the change in business model are important factor for decision making.
From senior management''s attitude and its perspective aspects, the future and the direction of a company always depend on the leader''s decision in a blink of heart. Hence, the experience and of senior manager''s decision making style is also an critical factor to the upgrade.
In terms of business operation flow and cost-effectiveness, when companies are upgrading its system, the pros and cons between practical aspects such as re-building flow, cost to implement the system and the expected benefit conclude the result. If the cost to be paid indeed brings to sound cost-effectiveness becomes the very critical factor for most companies to decide whether to upgrade or not.