Taiwan is coming to aging country, more attentions on the human interest, the resource conservation, and the environmental consciousness lead to that Universal Design will be the leading trend in the future. Many countries promoting the subject of Universal Design which is summed up as “the suitable product and environmental design for all people at maximum possible range, no matter what their sex, age or ability, they can use conveniently, even the concept can be used in service. In order to offer better public transport services, the transferring interface and connection of public transportation should be the main points, this study attempts to apply the Universal Design concept to Transfer System of Public Transportation and uses the method of Focus Group to collect what barrier and requirements will be when all kinds of users may have in the Transfer System of Public Transportation. So as to ensure the evaluation process of Universal Design, and then take the typical Taipei station of TRA and Banqiao station of MRT as case studies. The main goal of this study is to build up the Universal Design evaluation indexes of Transfer System of Public Transportation and to discuss the degree of Universal Design achievement and to propose the examination method of Universal Design on of Transfer System of Public Transportation. Furthermore, give the subjection for existing Transfer System of Public Transportation and reference for set-up and design of Transfer System of Public Transportation in the future.
Reference of classification for people with disabilities in Taiwan, list the scope of Transfer System of Public Transportation users. Use various kind of the standards on Transfer System of Public Transportation, to list the composition of Transfer System facilities of Public Transportation. In the evaluation process of Universal Design, establishing Universal Design evaluation indexes, the Universal Design checklist and calculation of the degree of Universal Design achievement is used to evaluate the degree of Universal Design achievement in the case studies.
This study Universal Design evaluation indexes is divided into absolute indicators and relative indicators, the absolute indicators is to check objectively whether the facilities of Transfer System of Public Transportation have set up；the relative indicators is to evaluate subjectively the feeling after use. Then take the both as topic of Universal Design checklist to check the facilities of Transfer System of Public Transportation. When the facilities of Transfer System of Public Transportation comply with the Universal Design absolute indicator, then user experiences are measured according the Universal Design relative indicator；and calculated to the degree of Universal Design achievement, in which all kinds of user contribution factor to be equal to avoid the volume of users may influence the degree of Universal Design achievement.
According to the results analysis of Universal Design checklist in case studies it can be divided into three parts. The first part is station analysis, which indicates “the usable facilities” of Transfer System of Public Transportation. For example, the Taipei station is 77.78% and the Banqiao station is 77.35%. The second part is user analysis (the average score of measured factor and the average score of measured factor ratio), knowing the average score of measured factor for general user (A class) in Taipei station is higher than in the Banqiao station, and realizing the degree of disable from the average score of measured factor for disabilities (C、D class). The third part is the analysis on overall the degree of Universal Design achievement (UDOA), which indicates the degree of Universal Design on Transfer System of Public Transportation. The Banqiao station’s UDOA is 54.66%, which better than the Taipei station is 45.83% that representing should improve the Taipei station for more users.