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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/101598

    Title: 以本體為基礎的決策支援系統 : 以ERP系統導入為例
    Other Titles: Ontology-based decision support systems : in the case of ERP system implementation
    Authors: 牟中宣;Mou, Chung-hsuan
    Contributors: 淡江大學管理科學學系企業經營碩士在職專班
    Keywords: 企業資源管理;本體論;知識管理;決策支援系統;Enterprise Resource Planning;Ontology;Knowledge;Management;Customer Relationship Management
    Date: 2014
    Issue Date: 2015-05-01 16:11:26 (UTC+8)
    Abstract: 網路科技的蓬勃發展,使企業在進行內部相關資源整合時的複雜度亦簡化許多。近十幾年來,企業經營的國際化與全球供應鏈體系的建立,使透過網路整合內部資訊及進行跨部門作業流程整合的企業資源規劃系統(Enterprise Resource Planning, ERP)廣受全球企業重視,成為企業運籌帷幄的核心系統,導入ERP系統儼然成為企業成長之必要工具。
    The rapid development of internet technology simplifying the complexity when enterprise trying to integrate internal resources, over the last decade, international business and global supply chain system have been established, therefore, the Enterprise Resource Planning system which integrate internal resources and cross sectoral processes wide by global enterprises to pay attention.
    There are a lot of researches have investigated the factors of success and failure in ERP system implementation, many studies indicate: the support and commitment from top managers and coordination of project staff just can ensure the implementation project could be executed smoothly and meet with the target prospected, however, the importance of consulting service company is not less than above mentioned, therefore, how to obtain the trust of potential customers and to obtain further opportunity, finally the successful completion of the introduction of the client system, also is an ordeal for consulting service company.
    This thesis aims to develop an ontology-based decision support system for ERP system implementation, relational database as framework, chose a consulting company as the study object, focus on the services of consultancy in depth investigation. Based on the development of ontology and realization of business demands, combined with the concepts in knowledge management/customer relationship management and related techniques in relational database, built a based decision support system for ERP system implementation, hope to build the knowledge management system for case object and speed up the internal knowledge exchange for case object, reduce the issues of poor communication between consultant and clients, further help to enhance the project quality and efficiency of service for case object, then increase the competitive advantage for case object, finally, reached the purpose helping client to implement ERP system smoothly.
    Appears in Collections:[管理科學學系暨研究所] 學位論文

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