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日期	题名	作者
2014-06-30	The Service Marketing Analysis by Using Six Sigma Management Approach	李旭華
2012-11	The service marketing analysis of the company by using six sigma management approach	Lee, Hsu-Hua
2012-08	Service Mining: Concept and Opportunity	Chang, Wei-lun; Hsieh, Yen-Hao; Chang, Hui-chi
2012-08	Service Mining: Concept and Opportunity	Wei-Lun Chang and Yen-Hao Hsieh; Wei-Lun Chang
2014	Service Mining: Framework and Application	張瑋倫
2012-03	Service Mining: Technology, Management, and Application	Wei-Lun Chang, Yen-Hao Hsieh and Pei-Hung Hsieh; Wei-Lun Chang
2014-06	Service Mining: The Design of a RFM-Based Service Recommendation System	Yen-Hao Hsieh and Chien-Wen Hung; Yen-Hao Hsieh
2016-02-02	Service Quality of Distribution Systems in Commercial Insurance – Evidence from Top 1,000 Manufacturing Firms in Taiwan	江朝峰
2011-09	A Service Quality Survey for Domestic Airlines	Liou, James J. H.; Yeh, Wen-Chien; Hsu, Yueh-Ling; Hsu, Chao-Che; Liou, James J. H.
2011-12	Service Quality, Brand Image and Price Fairness Impact on the Customer Satisfaction and Loyalty	Wu, Chi-Chuan; Liao, Shu-Hsien; Chen, Yin-Ju; Hsu, Wei-Lun

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