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日期	題名	作者
2009-03-01	Service Innovation through Dynamic Knowledge Management	Shang, Shari S.-C.; Lin, Shu‐Fang; Wu, Ya-ling
2012-09-20	Service Interaction Design: A Hawk-Dove Game Based Approach to Managing Customer Expectations for Oligopoly Service Providers	Yen-Hao Hsieh; Soe-Tsyr Yuan; Hsiao-Chen Liu; Yen-Hao Hsieh
2014-11	SERVICE MARKETING	蕭仁傑; 陳水蓮; 陳銘慧; 張琳禎; 陳昕彤
2014-06-30	The Service Marketing Analysis by Using Six Sigma Management Approach	李旭華
2012-11	The service marketing analysis of the company by using six sigma management approach	Lee, Hsu-Hua
2012-08	Service Mining: Concept and Opportunity	Chang, Wei-lun; Hsieh, Yen-Hao; Chang, Hui-chi
2012-08	Service Mining: Concept and Opportunity	Wei-Lun Chang and Yen-Hao Hsieh; Wei-Lun Chang
2014	Service Mining: Framework and Application	張瑋倫
2012-03	Service Mining: Technology, Management, and Application	Wei-Lun Chang, Yen-Hao Hsieh and Pei-Hung Hsieh; Wei-Lun Chang
2014-06	Service Mining: The Design of a RFM-Based Service Recommendation System	Yen-Hao Hsieh and Chien-Wen Hung; Yen-Hao Hsieh

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